Shipping Info

  1. Delivery Time: Our standard delivery time for tents is typically 5-7 business days within the domestic region. International shipping may take longer depending on the destination and customs clearance.

  2. Shipping Methods: We use reputable shipping carriers for our deliveries, including FedEx, UPS, and DHL. Customers can choose their preferred shipping method during checkout.

  3. Shipping Costs: Shipping costs are calculated based on the weight of the tent, the shipping destination, and the chosen shipping method. Customers can view the shipping costs before finalizing their order.

  4. Tracking Orders: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. This allows you to track your package and monitor its delivery status.

  5. Shipping Restrictions: Please note that some remote areas may have limited shipping options or additional shipping charges. We do our best to deliver to as many locations as possible, but certain areas may be excluded from our shipping coverage.

  6. Delivery Issues: If you encounter any issues with your delivery, such as delays or damaged packages, please contact our customer support team immediately. We will work to resolve the issue and ensure your satisfaction.

  7. International Shipping: For international orders, customers are responsible for any customs duties, taxes, or import fees associated with their purchase. Shipping times may vary depending on the destination country's customs processes.

  8. Returns and Exchanges: Please refer to our Returns and Exchanges policy for information on returning or exchanging tents that do not meet your expectations or requirements.